Privacy Policy
Effective Date: August 21, 2026
Reserve Aesthetics (“Reserve Aesthetics,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through www.reservaes.com, our online scheduling services, electronic forms, email communications, and other online interactions.
Information We Collect
We may collect information that you voluntarily provide, including:
Name, email address, telephone number, mailing address, and date of birth
Appointment requests and scheduling information
Treatment interests, medical history, photographs, consent forms, and other information submitted through our website or patient forms
Payment and transaction information
Communications sent to us by email, telephone, text message, or website form
Marketing and communication preferences
We may also automatically collect certain technical information, including your IP address, browser type, device type, pages visited, referring website, and general location information.
How We Use Information
We may use your information to:
Respond to inquiries and schedule appointments
Provide and coordinate services
Confirm, modify, or remind you about appointments
Process payments and maintain business records
Communicate with you regarding services, promotions, or important updates
Improve our website, services, and customer experience
Protect against fraud, misuse, security threats, or unlawful activity
Comply with legal, regulatory, and professional obligations
Health Information and HIPAA
Certain information collected when you become a patient may constitute protected health information and may be governed by the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable healthcare privacy laws.
Our use and disclosure of protected health information are described separately in our Notice of Privacy Practices. If this Privacy Policy conflicts with our Notice of Privacy Practices regarding protected health information, the Notice of Privacy Practices will control.
Please do not submit urgent or highly sensitive medical information through a general website contact form or ordinary email. If you are experiencing a medical emergency, call 911.
Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve performance, and evaluate advertising.
Some website features may be provided by third parties, such as scheduling, payment, analytics, website-hosting, or advertising providers. These providers may collect information according to their own privacy policies.
We do not knowingly permit tracking technologies to use protected health information for advertising purposes in violation of applicable law.
You may limit cookies through your browser settings. Disabling cookies may affect certain website functions.
How We Share Information
We may disclose information:
To employees and providers who need it to perform their responsibilities
To vendors supporting website hosting, scheduling, payments, communications, analytics, security, or other business functions
To healthcare professionals involved in your care, when permitted
When required by law, court order, subpoena, licensing authority, or regulatory requirement
To protect the safety, rights, or property of Reserve Aesthetics, our patients, or others
In connection with a merger, acquisition, restructuring, financing, or transfer of business assets
With your authorization or at your direction
We do not sell personal information for monetary compensation.
Email and Text Communications
If you provide your email address or telephone number, you authorize us to contact you regarding inquiries, appointments, services, and administrative matters.
With your consent, we may also send promotional emails or text messages. Consent to marketing communications is not a condition of receiving treatment. Message and data rates may apply. You may unsubscribe from promotional emails using the link provided or reply STOP to promotional text messages.
Mobile telephone information and text-message consent will not be sold or shared with third parties for their independent marketing purposes.
Email and standard text messaging may not always be secure. Please avoid sending sensitive medical or financial information through unencrypted communications.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and patient records, satisfy legal and regulatory requirements, resolve disputes, and enforce agreements.
Medical records may be retained for periods required by applicable healthcare laws and professional standards.
Your Privacy Rights
Depending on applicable law, you may have the right to:
Confirm whether we process your personal information
Access or obtain a copy of certain personal information
Correct inaccurate information
Request deletion of certain information
Opt out of certain targeted advertising, data sales, or profiling
Withdraw consent when processing is based on consent
Appeal a decision regarding a privacy request
Certain information may be exempt from these rights, including protected health information governed by HIPAA and information we must retain for legal, clinical, billing, fraud-prevention, or regulatory purposes.
To submit a privacy request, email ra@reserveaes.com. We may take reasonable steps to verify your identity before completing a request.
Children’s Privacy
Our website is not directed toward children under 13, and we do not knowingly collect personal information online from children under 13 without authorization from a parent or legal guardian.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy, security, or content practices. Please review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date. Your continued use of the website after an update constitutes acknowledgment of the revised policy.
Contact Us
For questions, concerns, or privacy requests, please contact:
Reserve Aesthetics
270 S. Preston Road, Suite 30
Prosper, Texas 75078
Email: ra@reserveaes.com
Website: www.reservaes.com